Terms & Conditions

These Terms and Conditions govern your use of the Derrett Family Plumbing Ltd. website and services. By accessing our website or engaging our services, you agree to be bound by the terms below.

1. General Use of Website

The content of this website is for informational purposes only.

We reserve the right to update or modify content at any time.

Users must not misuse contact forms, attempt to breach site security, or copy content.

2. Service Engagement

Estimates and service agreements will be confirmed in writing or in-person before work begins.

Service times may vary due to unforeseen conditions or emergencies.

Clients must ensure safe and reasonable access to work areas.

3. Right to Refuse or Withdraw Service

Derrett Family Plumbing Ltd. reserves the right to:

a. Refuse or discontinue service if clients are disrespectful, hostile, or if conditions are unsafe

b. Immediately leave a worksite under such conditions

c. Bill for all work completed up to the point of departure, including a minimum call-out fee if applicable

4. Payment Terms

Payment is due upon completion unless otherwise stated in writing.

We accept payments by debit card, credit card, cheque, cash, and e-Transfer, or card processing through QuickBooks or Jobber electronic invoicing.

Late payments may be subject to additional charges, late fees will be detailed on invoices and a payment reminder will be sent up to 24-hours before payment is subject to late fees

5. Limitation of Liability

Derrett Family Plumbing Ltd. shall not be liable for any indirect or consequential damages arising from the use of our website or services.

Any liability is limited to the amount paid for the specific service in question.

6. Governing Law

These terms are governed by the laws of Ontario, Canada. Disputes shall be resolved in the appropriate provincial court.

Code of Conduct

We value mutual respect, safety, and professionalism. By hiring Derrett Family Plumbing Ltd., you agree to the following:

1. Communication

Treat all team members respectfully

Use courteous and professional language in all communications

2. Safety

Maintain a safe, accessible work environment

Pets should be secured, and entrances must be cleared for our team

3. Right to Refuse

We reserve the right to:

a. Leave immediately if there is harassment, hostility, or unsafe conditions

b. Refuse future service to individuals who breach this code

c. Invoice for all completed work and time up to the point of departure

4. Appointments and Billing

Payment is due as per the terms stated on the invoice

Cancellations should be made with at least 24 hours’ notice

Thank you for helping us create a safe and respectful environment for our team to work.